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Redline Is Hiring

Customer Experience Associate (full time)

DESCRIPTION

Redline is currently seeking candidates for a Customer Experience Associate that will help support & assist new business initiatives in a fast-paced environment in the Outdoor space.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • 3+ years of proven customer support experience
  • Strong entrepreneurial spirit and adaptable start-up mentality with a “can do” positive attitude.
  • Love for the Outdoors & Hunting.
  • Passionate about the archery industry is a plus.
  • Genuine excitement in helping customers and solving problems.
  • Knowledge of experience working with Direct-to-Consumer e-commerce brands is a plus.
  • Knowledge of experience working with retailers is a plus.
  • Experience in consumer goods including hunting, archery, sporting goods, outdoors or apparel preferred.
  • Strong phone contact handling skills and active listening.
  • Experience with social media channels, including Facebook and Instagram, interacting with customers.
  • Must be computer proficient, including the ability to use Microsoft Word, Excel, Outlook/Email, PowerPoint and Google G-suite.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication, writing and conversational skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Availability to work full-time (40 hours per week) efficiently from a hybrid - home office/company office environment.
  • Willingness to travel up to 20% of the time.
  • Able to occasionally lift up to 30lbs
  • College Degree preferred.
 
RESPONSIBILITIES:
  • Identify and solve new and existing customer’s needs.
  • Educate customers on product line features and benefits.
  • Problem-solve any and all potential issues related to customer queries or concerns around order logistics, shipping or billing.
  • Process customer and warehouse orders.
  • Manage high-volume incoming calls, emails, social media inquiries, customer chats/texts.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers through excitement and a sense of ownership of the brand.
  • Support operations team on all third-party logistics.
  • Support sales and marketing team on administrative duties as required.

This position is full-time (40 hours per week) hybrid - home office/company office environment. Company office located in Pittsburgh, PA

Please submit your resume and cover letter to: HR@redlinebowhunting.com

 

   

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